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Details for Evolving communities of practice IBM Global Services experience
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NameEvolving communities of practice IBM Global Services experience
DescriptionThe 15 CGIAR Centers and their many national partners are together creating a wealth of knowledge that can help rural communities in developing countries build sustainable livelihoods. While all players are doing much to ensure this knowledge is widely shared, formidable obstacles to its uptake and use, and, ultimately, the impact of CGIAR agricultural research, remain. One of the missing elements, the appropriate and effective sharing of knowledge, both within Centers and between them and their partners, has reduced the effectiveness of CGIAR Gongla, P. and C. R. Rizzuto. 2001. Evolving communities of practice: IBM Global Services experience. IBM Systems Journal Vol 40(4).In 1995, IBM Global Services began implementing a business model that included support for the growth and development of communities of practice focused on the competencies of the organization. This paper describes our experience working with these communities over a five-year period, concentrating specifically on how the communities evolved. We present an evolution model based on observing over 60 communities, and we discuss the evolution in terms of people and organization behavior, supporting processes, and enabling technology factors. Also described are specific scenarios of communities within IBM Global Services at various stages of evolution. esearch and development (R&D) efforts.
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Created On: 11/18/2008 01:22
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Program on Participatory Research & Gender Analysis